Open Tickets
42
8 awaiting client response
SLA Breaches
3
2 printing, 1 firewall
Docs Missing
11
4 clients missing backup notes
New SOPs
7
Generated from intake this week
Today's Queue
View all tickets- Critical firewall outage - ABC Medical
- VIP onboarding laptop setup - North Ridge Law
- Backup warning triage - Harbor Dental
Documentation Gaps
Open gap report- Clients missing firewall SOP
- Assets without backup notes
- Locations missing emergency escalation contact
Recent Client Activity
- Firewall Access SOP published for ABC Medical
- Zoho closed-won handoff imported for North Ridge Law
- Backup Verification SOP regenerated after intake update
Suggested SOP Updates
Regenerate firewall SOPs for clients missing HA pair validation steps.
Refresh backup verification templates to enforce immutable storage checks.
Add M365 conditional access notes to new user onboarding pack.
Discovery Import Status
- Microsoft 365 discovery import queued for Harbor Dental
- RMM asset sync completed for ABC Medical
- Zoho nightly profile sync completed successfully